Non-urgent advice: NOTICE
Due to the increasing numbers of patients requesting their prescription on an urgent basis, the practice has needed to instate an Urgent Prescription Policy.
We are getting an increasing amount of requests for immediate prescriptions and want to re confirm our policy so that all our patients are aware of our processes.
Requests for prescriptions outside the normal prescription protocol impacts significantly on both doctors and administration staff time as well as increasing the risk of a medication prescribing error.
Unless a medication is clinically urgent, as per the list below (in which is no means exhaustive) requests will be processed routinely (over 5 working days). This includes new medications started by hospitals or specialists.
As a surgery, we require a minimum of 5 working days to process a patients request for medication routinely. If a request has been submitted after 12.00, this will then roll over to the next working day.
Please respect our staff
Our reception and administrative staff are to always follow this policy and they are not authorised to make any exceptions.
Staff are not allowed to interrupt the duty GP during surgery.
This policy is put in place to protect our patients and our staff, and we will not tolerate any abuse to or of our staff as they are following policy.
Many medications can safely be missed for a few days.
Urgent prescription requests are requests for emergency medication which are needed within 24 hours to prevent the patient from becoming seriously ill
Urgent prescription requests are not requests for medication which have been ordered late as it is the patient’s responsibility to ensure that repeat prescription requests are ordered in time.
This will ensure safe prescribing and optimise access to the clinical team.
If you forget to obtain a prescription for repeat medication and run out of important medicines, you may be able to get help from your Pharmacy.
Under the Urgent Provision of Repeat Medication Service, Pharmacists may be able to supply you with a further cycle of a previously repeated medicine, without having to get a prescription from your GP.
If you have run out of important medication, telephone your usual Pharmacy to check that they offer this service; if they don’t, they may either direct you to another Pharmacy who does provide it, or ask you to phone 111 where you can request details of a local Pharmacy that provides the service.
If a prescription for a controlled drug has been lost or stolen this should be reported to the Police, a crime reference number should be obtained which may be requested before a replacement issued.
We are getting an increasing amount of requests for immediate prescriptions and want to re confirm our policy so that all our patients are aware of our processes.
Requests for prescriptions outside the normal prescription protocol impacts significantly on both doctors and administration staff time as well as increasing the risk of a medication prescribing error.
Unless a medication is clinically urgent, as per the list below (in which is no means exhaustive) requests will be processed routinely (over 5 working days). This includes new medications started by hospitals or specialists.
As a surgery, we require a minimum of 5 working days to process a patients request for medication routinely. If a request has been submitted after 12.00, this will then roll over to the next working day.
Please respect our staff
Our reception and administrative staff are to always follow this policy and they are not authorised to make any exceptions.
Staff are not allowed to interrupt the duty GP during surgery.
This policy is put in place to protect our patients and our staff, and we will not tolerate any abuse to or of our staff as they are following policy.
Many medications can safely be missed for a few days.
Urgent prescription requests are requests for emergency medication which are needed within 24 hours to prevent the patient from becoming seriously ill
Urgent prescription requests are not requests for medication which have been ordered late as it is the patient’s responsibility to ensure that repeat prescription requests are ordered in time.
This will ensure safe prescribing and optimise access to the clinical team.
If you forget to obtain a prescription for repeat medication and run out of important medicines, you may be able to get help from your Pharmacy.
Under the Urgent Provision of Repeat Medication Service, Pharmacists may be able to supply you with a further cycle of a previously repeated medicine, without having to get a prescription from your GP.
If you have run out of important medication, telephone your usual Pharmacy to check that they offer this service; if they don’t, they may either direct you to another Pharmacy who does provide it, or ask you to phone 111 where you can request details of a local Pharmacy that provides the service.
If a prescription for a controlled drug has been lost or stolen this should be reported to the Police, a crime reference number should be obtained which may be requested before a replacement issued.
