Please read the information below before submitting your SystmConnect.
This is open 24 hours a day for all non-urgent requests, and Monday to Friday 07.00am – 4.00pm for appointment requests for clinical issues.
You do not need a log in to submit a SystmConnect.
Please submit a SystmConnect by clicking on the ‘Start SystmConnect,’ located at the bottom of this page to get medical help from the surgery. This allows us to triage appointments to ensure best use of appointments and ensure everyone gets the help they need. Please read the information below to make best use of this service before clicking to the next step.
Please help us to solve your issue first time by answering all questions honestly and giving us enough information to understand your issue. Your information will only be viewed by surgery staff providing your care, all of whom are committed to confidentiality and do regular information governance training.
What happens next?
Your SystmConnect will be reviewed by one of our trained care navigators in the next 2 hours. We will contact you within 3 working days (sooner for urgent problems) by text message, phone call or SystmConnect reply to let you know what happens next. In many cases, we will send you a link so you can directly book a suitable appointment convenient to you or signpost to other services if appropriate such as Extended Access (BEDOC) Please click on link for more information https://bedoc.co.uk/
In the unlikely event that you do not hear within 3 working days, please call the surgery.
What if my symptoms get worse or change?
If you need more urgent help than this, please contact 999/111 or go to A&E. If your symptoms change, you can send a new SystmConnect – please make it clear you are providing more information about the same problem.
What if I cannot complete the SystmConnect?
A relative or friend can help you. We will still reply to you unless there is consent on the notes for us to talk to someone else about your health.
Otherwise, please call or come into the surgery and our Patient Care Team will be happy to help you. They will take your information and your issue will be handled exactly the same as if you have completed an SystmConnect.
What if I need a home visit?
Please complete a Systmconnect explaining your issues and we will review this. The care navigators can arrange a visit if needed. Unless there are exceptional circumstances, visit requests must be received by 10am.
What if I need an appointment with the practice nurse?
The process for this has not changed. Please call the surgery or come in to book this.
What if the system is not accepting SystmConnects?
We accept SystmConnects between 7.00am and 3.00pm Monday to Friday, please come back during this time.
If you have a very urgent issue after 3.00pm which cannot wait until tomorrow morning, please phone the surgery. The Patient Care Team will take information from you and discuss this with the duty GP.
After 6.30pm, please call 111 for the out of hours service.
If we have reached capacity for the day, please come back tomorrow when the service will reopen. If you need urgent help today, please go to the walk in centre (until 2pm) or call 111. In an emergency, please attend A&E or call 999.
Start SystmConnect