Rothesay Take-on

In recent weeks, we have been working closely with BLMK CCG on supporting the future of a nearby practice, Rothesay surgery. We are now pleased to confirm that from the 1st July, we will be taking responsibility for the patients of Rothesay surgery and the building.

What does this mean for our existing patients?

For existing Goldington Avenue patients, the only significant change will be that our services are run out of two buildings instead of one. When you book a face to face appointment, we will be clear with you which site you should attend.

We plan to use Goldington Avenue for most of our planned care, including routine pre-booked GP , nursing , HCA and pharmacist appointments.

Rothesay House will be used for most of our urgent care, with care provided by a multi-disciplinary team of GPs, GP registrars, urgent care practitioners, minor illness nurses, paramedics and pharmacists as it is now.

What do we hope to achieve?

As many of you know, one of our biggest challenges for the past years has been lack of space, preventing us growing and developing as we would wish. Having a branch surgery will allow us to offer high standards of care to more patients, with better facilities and more spaced for increased staff numbers to support you. It will also allow space for more services to be delivered from the practice e.g. antenatal care, mental health support, first contact physiotherapy and potentially others in the future.

How do I book an appointment?

There is no change to our appointment booking system.

For most GP appointments, we request you phone and book a pre-bookable appointment with reception. This will give you a longer appointment, with a named GP at a specified time, which will allow for more holistic care and continuity. These can be face to face, telephone or video appointments, depending on your preference  (although with social distancing we will continue to have limits on the number of people that can wait inside the building).

If you feel you need to be seen more urgently, please complete an eConsult through our website. This gives us more information to ensure we can prioritise care and arrange for the most appropriate clinician to see you for an urgent problem. The information will be reviewed by a clinician and you will then get a response by eConsult, a telephone call or a request to come in depending on your issue. If you are unable to complete these forms online, please call reception who will complete a similar form with you over the phone.

These are shorter appointments to deal with urgent issues only and due to the need to prioritise emergencies, we cannot specify who will respond to you or give a fixed time. We are finding demand is very high at present, so please only request an urgent appointment if you truly need this to allow us to meet everyone’s needs.

For nursing appointments, please continue to call reception to book.

Our phone number will not change – 01234 349531.

When will this change happen?

This happens from the 1st of July. During the 1st and 2nd of July, we will operate from Goldington Avenue only to ensure everything is set up and ready to go in the Rothesay branch surgery.

From 5th July, appointments will be offered from both sites.

On the afternoon of 29th June, all the IT updates will happen so we will dealing with emergencies only as we will not have access to any computer systems or patient records.

We would like to take this opportunity for your continued support in working with us over the past year, which has offered many challenges for everyone. We hope that this step will allow us to continue to develop and offer high quality care to you all.

With best wishes,

Dr Liz Tatman on behalf of the Goldington Avenue Surgery team